Surveying & Training for hospitality, travel and leisure

There are many varying needs across the autism spectrum. One challenge many encounter, is just how inaccessible many hospitality, leisure and tourism attractions still are to them and their families. Whether it’s the anxiety of calling ahead to ask about adjustments, the fear of being misjudged or the frustration of being met with intolerance, this leads to avoiding such spaces. And despite their challenges, many want to access relaxing and fun spaces; it's just more difficult for them to do so . How then do we make it a bit easier?

Tiered training, specific to your business and customer needs. Available online and in person and co-developed with autistic people, carers and health and education professionals. We want to support your business to respond with empathy, flexibility, clarity and confidence. Just by being part of our directory, you can stand out in your ability to offer more supportive spaces for autistic people and their families. But we dont want to be just another tick box course, we are in discussions with academia and qualification authorities to ensure our training is recognised, and offers staff awards and or CPD.

Level 4 – Tailored phase - Making support truly personalised

Support that’s personalised and proactive

Completed advanced personalised training for frontline and managerial staff

Demonstrated commitment to general adjustments, plus ability to tailor services to individual needs(using autistic individual plans) thus meeting individual needs with less guesswork. This integrates with our Spectrum Access Personalised Membership Plans for those with higher needs who require more tailored support. This includes help designing and providing quiet zones and sensory-friendly areas

Level 3 – Commitment phase - Making long term adjustments

Creating sustainable autism adapted spaces

As above but more staff trained in making ongoing practical strategies for support, including environments reviewed for sensory, social and communication considerations

Minimum Requirement:

At least 50% of customer-facing staff trained

One designated lead (owner/manager or supervisor level) trained.

Provides a solid general foundation while being achievable for smaller businesses.

Minimum Requirement:

At least 75% of customer-facing staff trained

All managers/supervisors trained

And evidence of ongoing learning

And some evidence of environmental adjustments

Minimum Requirement:

As above for level 3

Plus key staff trained in personalised support

And strong evidence of individual customer adjustments & accommodations.

VK

Level 1 - Listening phase - Survey participation

Understanding begins here.

Autistic experiences and challenges vary considerably, and so the best place to start, is by listening to those visiting your venue. This foundation allows you to build ongoing understanding, and where possible, make meaningful adjustments for those valuable customers. Viva Kai will kick start the process by surveying, analysing and feeding back the autistic perspectives of your specific venue. Prior to this, we will ask you to complete a self assessment of how autism friendly you think your venue currently is. When combined with customer feedback, this will develop greater insight. It is completely free to participate in this first phase, and will allow you to be immediately listed on the Uk's first and only Hospitality, Tourism and Leisure directory.

Minimum Requirement:

Participate in the survey