Privacy Policy for Viva Kai CIC

Last Updated: 18 June 2026

Welcome to Viva Kai CIC. We are a Community Interest Company committed to protecting your privacy and handling your personal information securely and transparently. This Privacy Policy explains how we collect, use, store and protect your information when you use the Viva Kai platform, including our directory, reviews, Spectrum+ profiles, Access Cards, virtual tours, community walkthroughs and related services.

1. Who We Are

Viva Kai CIC is the data controller responsible for your personal data.

  • Company Name: Viva Kai CIC (UK Company number 866403.)

  • Location: OFFICE 1236, 3 FITZROY PLACE

    1/1, SAUCHIEHALL STREET

    FINNIESTON,

    GLASGOW CENTRAL

    UNITED KINGDOM G3 7RH2.

2. The Data We Collect

Depending on how you use the Viva Kai platform, we may collect:

Identity Data: Your name.

Contact Data: Your email address.

Profile Data (Special Category Data): Information you choose to provide relating to disability, neurodivergence, accessibility needs, support requirements, Spectrum+ profiles, Access Cards and related profile information. Some of this information may be considered special category personal data under UK GDPR.

Review and Community Data: Reviews, ratings, comments, community walkthroughs and other content voluntarily submitted through the platform.

Technical Data: Information such as your IP address, browser type, device type and usage information.

Location Data: If location-based services are introduced in the future, we will request your permission before accessing your device location.

4. Location and Device Tracking

  • Viva Kai does not currently collect or use your device's GPS location.

  • If location-based features are introduced in the future, we will update this Privacy Policy and request your permission before accessing location information.

5. Research and Product Improvement

We may use anonymised or aggregated data to improve the Viva Kai platform, better understand accessibility needs, and support research aimed at improving accessibility and inclusion.

No individual will be identifiable from this information.

6. Marketing

If you opt in, we may send you emails about new features, services, events, partner offers or accessibility-related news.

You can "unsubscribe" at any time using the link in our emails or by contacting us directly.

7. Data Sharing

We do not sell your personal data. We only share data with:

  • Service Providers: Trusted technology, hosting and communication providers that help us operate the Viva Kai platform

  • Legal Requirements: If required by UK law or regulators.

8. Data Retention

We keep your information only as long as necessary to provide Viva Kai services and meet our legal obligations.

  • Account Deletion: If you delete your account, your personal data will be deleted or anonymised within a maximum of 30 days, unless we are legally required to keep it.

  • Inactivity: We may periodically review and remove inactive accounts

9. Your Rights

Under the UK GDPR you have a range of rights:

  • Access: You can request a copy of the data we hold about you by e-mailing founder@vivakai.org

  • Correction: You can request correction of inaccurate or incomplete information.

  • Erasure: You can ask us to delete your data by closing your account or contacting us directly.

  • Withdraw Consent: You can withdraw your consent for the processing of disability, accessibility or marketing information at any time by contacting us at founder@vivakai.org

If you have any other concern, please contact us first at founder@vivakai.org . If we cannot resolve it, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Children’s Privacy

Viva Kai is designed to support people of all ages.

Accounts are intended to be created and managed by adults. Parents, carers and other authorised individuals may create and manage profiles for their children or other individuals that they support. If you are providing data on behalf of someone else, we process that data with your consent.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.