Training for businesses

There are many varying needs across the autism spectrum. One challenge many encounter, is just how inaccessible many hospitality, leisure and tourism attractions still are to them and their families. Whether it’s the anxiety of calling ahead to ask about adjustments, the fear of being misjudged or the frustration of being met with intolerance, this leads to avoiding such spaces. And despite their challenges, many want to access relaxing and fun spaces; it's just more difficult for them to do so . How then do we make it a bit easier?

We believe this must start by listening to those autistic visitors, before then building understanding, and where possible, making adjustments for those valuable customers. At Viva Kai, we can help with all of this, starting with surveying, analysing and feeding back the autistic perspectives of your specific venue. You can then choose to build on this with our tiered training specific to your business and customer needs. We are in discussions with academia and qualification authorities to develop awards and CPD into our training. Training is available online and in person and is co-developed with autistic people, carers and health and education professionals. Through our training businesses will be equipped to respond with empathy, flexibility, clarity and confidence. And ultimately standing out in their ability to offer welcoming spaces for autistic people and their families.

To find out more, including available dates, and prices, please get in touch via our contact page.

We offer three levels:

Level 3 – Autism Focused

Support that’s personalised and proactive

Advanced personalised training for frontline and managerial staff

Demonstrated ability to tailor services to individual needs

(using autistic individual plans) thus meeting individual needs without guesswork.

Support with designing quiet zones and sensory-friendly areas

Level 2 – Autism Friendly

Creating welcoming space for all minds.

As above but more staff trained in practical strategies for support

Environments reviewed for sensory considerations

Accessibility information made clearly available online

Minimum Requirement:

At least 50% of customer-facing staff trained

1 designated lead (owner/manager or supervisor level) trained.

Provides a solid general foundation while being achievable for smaller businesses.

Minimum Requirement:

At least 75% of customer-facing staff trained

All managers/supervisors trained

Ensures widespread understanding and consistency across the team

Minimum Requirement:

As above for level 2

Plus key staff trained in personalised support

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